Terms of Use

Terms of Use

Effective Date: 24 July 2026
Last Updated: 24 July 2026

Welcome to the website of AMAF Tours, operated by Almostawa Alfakher Tourism L.L.C. ("AMAF Tours", "Company", "we", "our", or "us").

These Terms of Use govern your access to and use of our website, services, and any bookings made through our website, customer service team, email, WhatsApp, or any other communication channels.

By accessing or using this website, making a booking, requesting a quotation, or purchasing any travel-related service from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. If you do not agree with these Terms, you should not use this website or our services.

We reserve the right to amend these Terms at any time. Updated versions will be published on this page and become effective immediately upon publication. Continued use of the website constitutes acceptance of the revised Terms.

Purpose of the Website

This website is provided to enable customers to:

• Browse travel products and services;
• Obtain travel information;
• Request quotations;
• Make legitimate travel bookings;
• Purchase tourism-related services;
• Contact our travel consultants; and
• Manage existing reservations.

The website may not be used for any unlawful, unauthorized, or commercial purpose unrelated to our services.

Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal capacity to enter into binding contracts.
• You will use the website only for lawful purposes.
• Any booking you make is genuine and not speculative or fraudulent.
• You are authorized to act on behalf of any traveler included in your booking.
• All information you provide is accurate, complete, and up to date.
• You are responsible for maintaining the confidentiality of your account credentials (if applicable).

We reserve the right to refuse service, suspend accounts, or cancel bookings where these requirements are not met.

Bookings and Reservations

All bookings are subject to:

• Availability of the requested travel service.
• Confirmation by the relevant airline, hotel, tour operator, embassy, insurance provider, or other travel supplier.
• Payment of all applicable charges.
• The individual terms and conditions imposed by each supplier.

A booking is not considered confirmed until you receive written confirmation from AMAF Tours.

Prices, availability, taxes, exchange rates, and supplier fees may change prior to booking confirmation.

Customer Responsibilities

You are responsible for:

• Providing accurate traveler information.
• Reviewing your booking confirmation immediately after receipt.
• Ensuring that names exactly match official travel documents.
• Obtaining valid passports, visas, transit visas, health certificates, vaccinations, and any other required travel documentation.
• Complying with immigration, customs, airline, and local government regulations.

AMAF Tours is not responsible for losses arising from incorrect information supplied by the customer or failure to obtain required travel documents.

Visa Disclaimer

Where AMAF Tours provides visa assistance, approval of any visa application remains solely at the discretion of the relevant embassy, consulate, or immigration authority.

We do not guarantee:

• Visa approval;
• Processing times;
• Multiple-entry visas;
• Duration of stay; or
• Immigration clearance upon arrival.

Visa fees, government charges, and third-party costs may be non-refundable unless otherwise stated.

Prices and Payments

Prices displayed on the website are subject to change without prior notice until a booking has been confirmed.

Unless otherwise stated, prices may exclude:

• Government taxes;
• Tourism taxes;
• Visa fees;
• Service charges;
• Airline baggage fees;
• Optional insurance;
• Currency conversion fees; and
• Additional supplier charges.

Full payment may be required before tickets, hotel vouchers, visas, or travel documents are issued.

Cancellations and Refunds

Cancellation, amendment, refund, and no-show policies vary depending on the airline, hotel, cruise operator, embassy, insurance provider, or other travel supplier.

Refunds, where applicable, will be processed in accordance with the supplier's policies and timelines.

Certain services may be completely non-refundable.

Our service fees may remain non-refundable even where supplier refunds are permitted.

Prohibited Use

You agree not to:

• Use this website for unlawful purposes.
• Make false, speculative, duplicate, or fraudulent bookings.
• Use automated tools such as bots, spiders, crawlers, or scrapers without written permission.
• Copy, reproduce, distribute, modify, or republish website content without authorization.
• Attempt to gain unauthorized access to our systems.
• Introduce malware, viruses, or harmful code.
• Interfere with the operation or security of the website.
• Resell our services without prior written approval.
• Deep-link, mirror, or frame any part of this website without written permission.

Violation of these Terms may result in termination of access, cancellation of bookings, and legal action.

Intellectual Property

All website content, including but not limited to:

• Logos
• Trademarks
• Branding
• Images
• Graphics
• Text
• Software
• Design
• Travel content
• Databases

is owned by or licensed to AMAF Tours and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially exploited without our prior written consent.

Third-Party Suppliers

Travel services available through our website are provided by independent third-party suppliers, including airlines, hotels, tour operators, transportation providers, insurance companies, and visa processing authorities.

AMAF Tours acts as an intermediary between customers and these suppliers.

We are not responsible for:

• Supplier insolvency;
• Flight delays or cancellations;
• Hotel overbookings;
• Schedule changes;
• Lost baggage;
• Service quality;
• Acts or omissions of suppliers;
• Force majeure events affecting supplier operations.

Each supplier maintains its own terms and conditions, which form part of your booking agreement.

Limitation of Liability

To the maximum extent permitted by applicable law, AMAF Tours shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to:

• Loss of profits;
• Loss of business opportunities;
• Travel disruption;
• Missed connections;
• Visa refusals;
• Personal inconvenience;
• Delays beyond our reasonable control.

Our total liability shall not exceed the amount actually paid to AMAF Tours for the affected booking.

Force Majeure

AMAF Tours shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;
• Pandemics or epidemics;
• Government restrictions;
• War or civil unrest;
• Terrorism;
• Airline strikes;
• Border closures;
• Technical failures;
• Severe weather conditions;
• Power outages.

Fraud Prevention

If any booking or account displays signs of fraud, abuse, suspicious activity, chargeback abuse, identity theft, or violation of these Terms, we reserve the right to:

• Cancel bookings;
• Refuse future bookings;
• Suspend or terminate accounts;
• Report fraudulent activity to relevant authorities;
• Recover any financial losses incurred.

Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, process, store, and protect your personal information.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Emirate in which AMAF Tours is licensed, unless otherwise required by applicable law.

Contact Information

AMAF Tours
Almostawa Alfakher Tourism L.L.C.
Dubai, United Arab Emirates

Email: info@amaftours.com
Phone: +971 54 771 1484